Questions have cropped up regarding the wellness+ and +Up rewards. Yesterday I had a call with Rite Aid and I asked what questions you wanted answered.
Regarding the new rainchecks that are issued by the register: Will Up+ rewards be printed if the item is purchased after the Up+ promo is over, or will just sale price be given?
When a product is out of stock the store has several options:
1) Substitute another product and either lower the price by the amount of the +Up reward, or give you a gift card in place of the +Up reward
2) Issue a rain check reduced by the amount of the +Up reward. So if the product is $3 and you get a $3 +Up reward, the rain check price is $0.00
3) The preferred method (not my word) of issuing a rain check for the +Up item at the sale price, and writing + $XX gift card. The gift card is to be issued in the amount of the +Up reward
With the addition of the +UP rewards, how much longer will SCR be around?
There are currently no plans or discussions to end the SCR.
The fact that multiple up+ rewards are generated-is there a glitch or thats the program itself?
The circular dictates how many alike +Up rewards will generate during one transaction. If the circular says “limit 1 per transaction”, you must do a separate order on more than one alike +Up reward. There is no limit on the number of different +Up reward offers that may be done during one transaction.
When are they going to update the coupon policy to reflect the rules of new +Up program? Many cashiers think that only one +Up reward can be used per transaction.
The +Up rewards are not considered coupons, so there is no current plan to update the Rite Aid coupon policy.
How many UP Rewards can be used in one transaction?
Unlimited +Up rewards, until your order is $0.00. BTW, the +UP rewards can be adjusted down, just like the ECB. If your order is $9.97 and you have a $10 +Up reward, the clerk can adjust it so the +Up reward is $9.97, and you have a $0.00 (plus any tax).
Are they going to put a limit on the up+ rewards?if so when?
The limit talks have begun, so it is not a matter of “if”, but “when”. No immediate timetable is in place.
How does the wellness points work? Is it actual money spent without coupons? Each time i go i try to work it out but i still haven’t figured it out
I thought (and Gita tracked it closely and concurred), that credits were given for your total after all Rite Aid coupons. We get credit for manufacturer coupons. The PR man disagreed, but he is going to get back to me.
Like Gita, to date, I have received credit for all my purchases after Rite Aid coupons. I have a feeling if you check online or your next day Rite Aid CRT, you will notice the same.
If an Up reward requires a purchase of say for example, 2 of an item, and you purchase 1 in one transaction, will an Up reward print after buying the second item in another transaction or do you have to buy both in the same transaction to receive the Up reward?
This came in after my conversation, so I will have to when I get responses to three other questions that went unanswered.
Some miscellaneous information:
The serialized (one time use) adperk coupons are here to stay. Poop. There is another serialized coupon coming out next week, but the conversation veered before confirming exactly what that was.
An open question was whether once ou used one serialized adperk coupon with our wellness+ card, if you could not use another alike but serialized, adperk coupon with that wellness+ card, or will it say “limit reached” or something like that?
BTW, the last discussion I had with PR I was told the +Up rewards were tied to a card. They are not (as you probably already noticed). That too is coming however, so enjoy it while you can.
Recapping some previously posted information:
• Limit imposed according to circular
• Rewards granted outside stated limits for multiple alike purchases are glitches
• You can do separate orders to get more +UP rewards, the alike limit is per transaction
• You can purchase multiple, different qualifying +UP purchases on the same order and receive them all as long as you do not exceed the stated circular alike limits
• Rewards are rolling (you can use them to pay for a +UP item and receive another +UP reward)
{ 10 comments… read them below or add one }
Thanks for all the information! It’s really appreciated!
Thanks, Ann!
Ann,
The next time you talk to the Rite Aid rep, tell him that if +UP Rewards can be adjusted down as he claims, they need to get the word out to their cashiers. No one know about this. Sunday, I was 2 cents under so I threw in a candy bar and then it said the rewards were already used. The manager said that always happens and they put my last UP Rewards through manually. No one seemed to know that it could have been adjusted down. It would be a great help to Rite Aid customers if corporate got the word out to the cashiers with the information on what they need to do.
I’m glad to hear that they have no plans to discontinue the SCR. I am sure that many Rite Aid customers like this program as much as I do. They have a terrific system for online submissions. Ann, could you please pass this along to the Rite Aid rep. I’m sure they like to hear compliments and knowing that the program is appreciated by their customers makes it much less likely that they’ll think about dropping it.
Thanks for all the info.
Gita
Hi Gita,
I did tell the rep that the cashiers do not know that they are allowed to adjust down the +Up rewards. I told him my Sunday story about being 3¢ short, and asked the rep if he could get the word out. He promised to do so.
Ann
RE:SCRs staying or going. The word I got was that the SCRS are staying. Those rebates are sponsored or paid by the manufacturer’s not Rite-Aid. So the rebate money you get back in SCRS is NOT coming out of Rite-Aid pocket. As for the personnel required to run the SCR program….I don’t know if RA is reimbursed those labor costs by the Manufacturers or not.
I’m almost to the silver level and was wondering how long I will be at that level. The wellness site says: “Discount will remain active through the end of the calendar year.” So when I get to silver, I will only get this discount until 12-31-10? Then starting January 1, 2011, my silver level discount goes away, and I have to start accumulating points again?
Hi Redstone,
Unfortunately, yes. The wellness+ resets Jan 1.
Ann
Are the UP rewards tied to the Wellness card? If my sister gave me her UP reward, would I be able to use it with my Wellness card?
Say you have 2 of the same UP reward from separate transactions, 2 Zegrid $7 UP for example. Can you use both of these to pay for another purchase?
Hi Diane,
Yes
Ann
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