Comments on: Satisfaction Guarantees http://couponsdealsandmore.com/library/satisfaction-guarantees/?utm_source=rss&utm_medium=rss&utm_campaign=satisfaction-guarantees ...the continuing adventures of a Coupon Goddess Thu, 24 May 2012 15:43:35 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Jen http://couponsdealsandmore.com/library/satisfaction-guarantees/#comment-14162 Jen Wed, 24 Feb 2010 19:45:22 +0000 http://couponsdealsandmore.com/?p=15917#comment-14162 I should have been clearer. I was disagreeing with this statement: "IMO those companies should stop being so cheap and give the marketing department a real budget to go out and conduct some real studies as to why their product sucks." I don't think companies are using the moneyback guarantee label as the only way to get feedback. Many companies also do a lot of product testing, focus groups, and other research to find out why their products suck. They do the moneyback guarantee to increase sales. I should have been clearer. I was disagreeing with this statement:

“IMO those companies should stop being so cheap and give the marketing department a real budget to go out and conduct some real studies as to why their product sucks.”

I don’t think companies are using the moneyback guarantee label as the only way to get feedback. Many companies also do a lot of product testing, focus groups, and other research to find out why their products suck. They do the moneyback guarantee to increase sales.

]]> By: Nichole http://couponsdealsandmore.com/library/satisfaction-guarantees/#comment-14161 Nichole Wed, 24 Feb 2010 19:37:14 +0000 http://couponsdealsandmore.com/?p=15917#comment-14161 Yes, the dispute is not whether or not they make money it's over if they are getting accurate reasons for dissatisfaction. Yes, the dispute is not whether or not they make money it’s over if they are getting accurate reasons for dissatisfaction.

]]> By: Jen http://couponsdealsandmore.com/library/satisfaction-guarantees/#comment-14144 Jen Wed, 24 Feb 2010 14:18:22 +0000 http://couponsdealsandmore.com/?p=15917#comment-14144 I have to disagree with you. Companies put "Satisfaction guarantee" label on their product as an act of marketing. Having that label will increase sales because customers that were not sure if they'd be satisfied with a product may be more likely to buy since they have nothing to lose. However, only a small percentage of customers will actually request a refund if they are not satisfied, so that can be considered their marketing cost. In the end, they actually make more money by having that guarantee. I have to disagree with you. Companies put “Satisfaction guarantee” label on their product as an act of marketing. Having that label will increase sales because customers that were not sure if they’d be satisfied with a product may be more likely to buy since they have nothing to lose. However, only a small percentage of customers will actually request a refund if they are not satisfied, so that can be considered their marketing cost. In the end, they actually make more money by having that guarantee.

]]> By: Nichole http://couponsdealsandmore.com/library/satisfaction-guarantees/#comment-14126 Nichole Tue, 23 Feb 2010 23:21:36 +0000 http://couponsdealsandmore.com/?p=15917#comment-14126 Yes, I always use the contact us feature when I am unhappy about something. I have gotten a few freebies due to this. I also do this with restaurants if the service is lousy. I do NOT do it just to get freebies but I do it to keep the company informed on how their customers feel. I completely agree with this article though. They should just do a 'try us free' and ask for feedback. I never thought about the fact that the satisfaction guarantees are possible giving them incorrect information. Yes, I always use the contact us feature when I am unhappy about something. I have gotten a few freebies due to this. I also do this with restaurants if the service is lousy. I do NOT do it just to get freebies but I do it to keep the company informed on how their customers feel.
I completely agree with this article though. They should just do a ‘try us free’ and ask for feedback. I never thought about the fact that the satisfaction guarantees are possible giving them incorrect information.

]]> By: DD http://couponsdealsandmore.com/library/satisfaction-guarantees/#comment-14109 DD Tue, 23 Feb 2010 21:03:45 +0000 http://couponsdealsandmore.com/?p=15917#comment-14109 awesome article, i didn't know those were options to write down on the guarantee money back, i have however, encountered products i absolutely hate! and didn't write to the company about it. I have since then just normally stick to what i know works, and doesn't work. I will give a new product a try if it's free, or i've been convinced somewhere along the line to try it out. thanks for this tip, i will definitely remember this from now on. awesome article, i didn’t know those were options to write down on the guarantee money back, i have however, encountered products i absolutely hate! and didn’t write to the company about it. I have since then just normally stick to what i know works, and doesn’t work. I will give a new product a try if it’s free, or i’ve been convinced somewhere along the line to try it out.
thanks for this tip, i will definitely remember this from now on.

]]> By: annalisa http://couponsdealsandmore.com/library/satisfaction-guarantees/#comment-14102 annalisa Tue, 23 Feb 2010 19:55:28 +0000 http://couponsdealsandmore.com/?p=15917#comment-14102 FABULOUS post. :) FABULOUS post. :)

]]> By: Gita Weiner http://couponsdealsandmore.com/library/satisfaction-guarantees/#comment-14091 Gita Weiner Tue, 23 Feb 2010 18:18:18 +0000 http://couponsdealsandmore.com/?p=15917#comment-14091 I've always felt uncomfortable with satisfaction guaranteed rebates and have stayed away from them. I would have no qualms about telling them exactly what I hated about a product if I really did hate it. I do that even when a rebate is not involved. I've taken advantage of the "Contact Us" feature of product sites to voice my complaints and most of the time it really pays off. They usually send you free coupons and it is definitely worth the time. In the unlikely event that you don't get a positive response, at least you get a chance to vent. Some companies use the feedback to improve their products. When Tropicana changed their carton, I ended up buying the wrong variety. I used the "Contact Us" feature of their site to complain about the new design. They sent me back a very nice letter explaining their new carton coding (thick lines, thin lines, etc...) and they said that since I had bought the wrong variety, they would be sending me a coupon for a free product. The coupon arrived quickly and the explanation helped me get used to their new design. I was very surprised when a few months later I received another letter from them. Other people must have complained about the carton design because the letter said they were going back to their old design. Since I had been one of the people to write to them about the design, they were sending me another free product coupon. The few minutes it took to complain netted me two free product coupons plus an explanation that was helpful and it was nice to find out that Tropicana listens to its customers. I’ve always felt uncomfortable with satisfaction guaranteed rebates and have stayed away from them. I would have no qualms about telling them exactly what I hated about a product if I really did hate it. I do that even when a rebate is not involved. I’ve taken advantage of the “Contact Us” feature of product sites to voice my complaints and most of the time it really pays off. They usually send you free coupons and it is definitely worth the time. In the unlikely event that you don’t get a positive response, at least you get a chance to vent.

Some companies use the feedback to improve their products. When Tropicana changed their carton, I ended up buying the wrong variety. I used the “Contact Us” feature of their site to complain about the new design. They sent me back a very nice letter explaining their new carton coding (thick lines, thin lines, etc…) and they said that since I had bought the wrong variety, they would be sending me a coupon for a free product. The coupon arrived quickly and the explanation helped me get used to their new design. I was very surprised when a few months later I received another letter from them. Other people must have complained about the carton design because the letter said they were going back to their old design. Since I had been one of the people to write to them about the design, they were sending me another free product coupon. The few minutes it took to complain netted me two free product coupons plus an explanation that was helpful and it was nice to find out that Tropicana listens to its customers.

]]> By: cali http://couponsdealsandmore.com/library/satisfaction-guarantees/#comment-14087 cali Tue, 23 Feb 2010 17:17:21 +0000 http://couponsdealsandmore.com/?p=15917#comment-14087 This was really helpful. Thanks for taking the time to share it. I <3 you. :) This was really helpful. Thanks for taking the time to share it. I <3 you. :)

]]> By: Liz http://couponsdealsandmore.com/library/satisfaction-guarantees/#comment-14079 Liz Tue, 23 Feb 2010 15:38:38 +0000 http://couponsdealsandmore.com/?p=15917#comment-14079 I am 50%/50%. If I am super unsatisfied then I will send it in - if the product is crap. I will also send it in if the product is so-so but the quality was nowhere near what it should have been given the cost. I will give a bye to a product if it's not that good, but it was inexpensive. So I get what I paid for. I'm ok with that. But if I spent $10 & it performed like a $2 junk product, I will (or least try to remember) to send in the for guarantee if available. I am 50%/50%. If I am super unsatisfied then I will send it in – if the product is crap. I will also send it in if the product is so-so but the quality was nowhere near what it should have been given the cost. I will give a bye to a product if it’s not that good, but it was inexpensive. So I get what I paid for. I’m ok with that. But if I spent $10 & it performed like a $2 junk product, I will (or least try to remember) to send in the for guarantee if available.

]]> By: Renae http://couponsdealsandmore.com/library/satisfaction-guarantees/#comment-14082 Renae Tue, 23 Feb 2010 14:58:52 +0000 http://couponsdealsandmore.com/?p=15917#comment-14082 Favorite line of the day "IMO everything I buy that costs me more than free is too expensive." Love it! Favorite line of the day “IMO everything I buy that costs me more than free is too expensive.” Love it!

]]> By: Jay http://couponsdealsandmore.com/library/satisfaction-guarantees/#comment-14074 Jay Tue, 23 Feb 2010 13:17:17 +0000 http://couponsdealsandmore.com/?p=15917#comment-14074 I absolutely will respond to "satisfaction guarantees". I did last week when I bought a loaf of bread that wasn't 100% fresh. The company sent me 3 coupons for a free loaf. I absolutely will respond to “satisfaction guarantees”. I did last week when I bought a loaf of bread that wasn’t 100% fresh. The company sent me 3 coupons for a free loaf.

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